Introduction

In this day and age, it is becoming increasingly viable to outsource your webhosting support operations. Companies that have a lot of staff on hand can in turn reduce idle time by fully utilising their staff and expertise. One way which InnoHosting does this is by offering our customers end user support.

End user support is where you can outsource part or all of your hosting support to InnoHosting. We will answer questions which your customers send you about webhosting under your brand name - best of all, we will do this for you 24x7x365!

Why End User Support?

Apart from the obvious benefit of not having to provide support (allowing you to work on your marketing or maintain other aspects of your business), end user support from InnoHosting provides a significant advantage to our customers.

Our staff has many years of experience coupled with a wealth of knowledge about the industry. Furthermore, because it will be our staff, we have access to all parts of the systems. In a typical scenario, your customer would first initiate contact with you and then if you cannot help them, you would relay it to us (and then relay information back and forth). What happens if you're asleep? What if you want to take a break or vacation?

That is where our end user support comes in. We will directly communicate with your customers and get things done without any hassle of relying a middle man to be present. Our skilled engineers can assist your customers first hand and get their issues resolved quickly.

Because all of it is branded to your name, all our responses will appear to come from your company, giving the impression you have 24x7 staff, which effectively is the case.

Why should I choose End user support from InnoHosting?

InnoHosting was one of the original companies in the industry to begin offering end user support. We have developed a solid and robust infrastructure from the ground up to ensure we deliver the support like no other company. We understand how we respond and react will be have a direct impact on the impression your customer receives so it is vital the company you decide has a proven track record to deliver.

By choosing InnoHosting to provide your end user support, you can be rest assured you are receiving the highest quality of end user support services.

Here is a quick comparison of how our end user support differs from other companies:

How Does your End User Support Work?

InnoHosting has developed its own support desk software which we will install for you for free. This desk comes complete with a WHMCS plugin. Using the plugin, you can integrate WHMCS with our support desk application. Your customers can log any issues via WHMCS, as well as view the tickets, respond etc. Additionally, you can login to the support desk admin area and view our responses as well as respond to a ticket yourself.

The system works in a way which encourage collaboration with InnoHosting. You can set times of day, which days and departments we should reply to in case you wanted to handle some support yourself, or can set it all to 24x7 for InnoHosting to manage your complete back-end support.

We can capture necessary information from you which allows us tailor each response individually to your company. You can tell us to push for a hardsell and any sales questions, we'll do our best to complete the sale, or in contrast you can tell us not to or define how you want us to respond.

Sales & Billing End User Support

You can choose to have InnoHosting handle the Sales/Billing questions your customers send you. We have competent expert Sales consultants capable of increasing your conversion rates. It's not about just answering questions, it's understanding the person you are dealing with and considering their needs thoroughly. Our staff employ various strategies to help convert a question into a sale. Not only that, if you want to us to use a certain tone, attitude or anything else you want us to keep into account, then you can let us know for us to include in your company profile which all staff see before answering the ticket ensuring the personal touch is still maintained & support is delivered how you like it.

Click Here to go back to the Reseller Web Hosting comparison page.